HLS
Heidelberg Limousine Service | Ufuk Yurttas
Felix-Wankel-Str. 6, 69126 Heidelberg
We offer passenger transport services in accordance with the permits granted by the City of Heidelberg for hire car services under § 49 of the German Passenger Transport Act (PBefG), including airport transfers, private transportation, business trips, and chauffeur services.
1. Orders
A transportation contract between a party (hereinafter referred to as the customer) and us (hereinafter referred to as HLS) is executed as ordered verbally, in writing, or electronically. A transportation contract is only valid once confirmed by HLS. There is no entitlement to the acceptance of an order. The right to transportation only applies to the agreed time, from the agreed place to the agreed destination. For bookings outside our business hours and for short-notice bookings, we charge an additional express fee of €20. Short-notice bookings are defined as bookings on the same day or after 5:00 PM for the following day. This fee also applies to rebookings.
2. Order Modifications
Any changes must be reported to the head office before execution and, if necessary, confirmed with adjusted pricing. The driver is only authorized to make changes to the scope of the order if:
a) they are approved by HLS,
b) they do not exceed the usual scope of a chauffeur service.
In cases of inability or impossibility, liability for damages and/or fulfillment is excluded (see also point 5). This also applies if an unexpected vehicle failure prevents the trip from being completed. HLS will make every effort to provide a replacement vehicle.
3. Airport Transfer
We provide the transportation as requested, from door to door or to the terminal. Pick-up at the airport is usually from the designated meeting point. The customer is responsible for locating the driver at the meeting point, who will be identifiable by a name sign or company logo. In the event of changes to flight or landing times, we will still attempt to arrive on time. If the times deviate by more than 60 minutes, the customer is required to inform the head office as early as possible to ensure timely pick-up. Damages resulting from failure to report such changes in time will be the responsibility of the customer (e.g., booked rides that cannot be taken must still be paid, see point 6). Our drivers are required to wait at the meeting point for up to 60 minutes after landing and to have the customer paged. After that, we charge the customer €15 for every 15 minutes of waiting time. If the customer has not made contact, the driver may leave 75 minutes after landing.
4. Prices
The prices on the current price list apply. We reserve the right to correct any calculation or pricing errors. Flat-rate offers are only valid for short-term, specific orders.
5. Payment
Payment is due at the end of the service. If invoicing is agreed upon, payment is due upon receipt of the invoice. The invoice amount must be transferred to the specified account within 10 days, including the invoice number and customer number.
6. Cancellations
If the customer cancels an order, any costs already incurred may be charged. This also applies if the customer does not take the ride as agreed.
Cancellation terms:
a) Cancellations made up to 48 hours before the start of the ride are free of charge.
b) Cancellations made up to 24 hours before the start of the ride will be charged at 50% of the fare.
c) After that, or without cancellation, the full fare must be paid.
If a trip cannot take place on time due to unforeseen operational reasons, the customer is entitled, after a reasonable waiting period (15 minutes) and after consultation with the head office, to hire a taxi. HLS will cover the difference between the taxi fare and the contract price.
7. Compensation for Damages
If a trip is not possible due to circumstances beyond HLS’s control (e.g., force majeure, traffic jams, vehicle breakdowns, extreme weather conditions, etc.), compensation or other claims are excluded.
For property damage, HLS is liable up to €1,000 per person. For personal injuries, HLS is liable within the scope of its liability and accident insurance. This requires gross negligence, intent, or a culpable breach of essential contractual obligations by HLS or its employees. Complaints or damage reports must be made in writing to the head office as soon as possible, but no later than one week after the incident.
8. Prohibited Use
HLS vehicles may not be used:
a) to transport dangerous goods of any kind,
b) to commit crimes under German criminal law (§ 1-9 of the German Criminal Code),
c) for journeys beyond the agreed contractual use.
The customer is prohibited from asking the driver to engage in any of the uses listed under points 8 a-c.
9. Right to Change
The vehicle ordered will be provided as agreed. However, if this is not possible due to internal company reasons or objective impossibility, HLS reserves the right to provide a different vehicle.
10. Data Storage
The customer agrees that HLS may store their personal data for company purposes.
11. Severability Clause
If one or more clauses of our terms and conditions are invalid, the validity of the remaining provisions remains unaffected.
Effective as of 09/2024.